Terms & Conditions

In these Terms and Conditions, the following terms shall have the meanings set out below:

• "Company," "we," "us," or "our" refers to Semangat Group, a consulting firm registered in Malaysia and operating from No. 18, Jalan Setia Perdana AV U13/AV, Setia Alam, 40170 Shah Alam, Selangor.
• "Website" refers to the Company's website accessible at semangat.pro and all associated pages.
• "Services" refers to the franchise development consulting services offered by the Company, including Franchise Feasibility Study, Franchise System Development, and Franchisee Support Framework & Growth Advisory.
• "Client" refers to any individual, business owner, or entity that engages the Company for consulting Services.
• "Deliverables" refers to reports, manuals, frameworks, documentation, and other outputs produced by the Company in the course of a consulting engagement.
• "Engagement Agreement" refers to the written agreement entered into between the Company and a Client for the provision of specific Services.

Permitted Use

This Website is intended to provide information about Semangat Group's consulting services and to facilitate enquiries from prospective clients. You may use the Website for lawful purposes consistent with these Terms.

Prohibited Conduct

You agree not to:

• Use the Website in any manner that could damage, disable, overburden, or impair its operation.
• Attempt to gain unauthorised access to any part of the Website or its underlying systems.
• Transmit any material that is unlawful, harmful, threatening, abusive, defamatory, or otherwise objectionable.
• Use automated tools, scrapers, or bots to access or extract content from the Website without prior written consent.
• Represent or imply any affiliation with the Company that does not exist.

Accuracy of Website Content

The Company endeavours to keep information on the Website accurate and up to date. However, website content is provided for general informational purposes and does not constitute professional advice. Semangat Group reserves the right to amend, update, or remove any content at any time without notice.

Nature of Services

Semangat Group provides advisory and consulting services in the area of franchise development. Our services are designed to support business owners in assessing, developing, and managing franchise operations. The nature and scope of each engagement is defined in the applicable Engagement Agreement.

No Guarantee of Outcomes

Franchise development is a complex commercial process influenced by many factors outside the Company's control. The Company provides considered, evidence-based professional advice and support, but does not and cannot guarantee any specific commercial outcome, including franchise sales, franchisee recruitment, revenue, or network growth. Our advisory conclusions represent professional judgement based on available information at the time of engagement.

Client Responsibilities

The Client agrees to provide accurate, complete, and timely information necessary for the Company to perform the Services. Delays or inaccuracies in client-provided information may affect the quality and timeline of Deliverables. The Client retains responsibility for all commercial decisions made in connection with their franchise programme.

Engagement Process

All consulting engagements are formalised through a written Engagement Agreement signed by both parties. The Website's contact form and any preliminary discussions do not constitute a binding agreement. An engagement commences upon execution of the Engagement Agreement and receipt of any required deposit.

Fee Structure

Fees for each service are as outlined in the applicable Engagement Agreement. Indicative pricing published on the Website is provided in Malaysian Ringgit (MYR) and is subject to confirmation at the time of engagement. Fees may vary depending on the scope and complexity of a specific Client's requirements.

Payment Terms

Payment terms are specified in the Engagement Agreement. Unless otherwise agreed, the Company reserves the right to pause or suspend Services in cases of overdue payment. All fees are exclusive of any applicable taxes unless otherwise stated.

Cancellation

Cancellation terms, including any applicable refund provisions, are set out in the Engagement Agreement. In the absence of specific terms, fees paid for work already completed or in progress are non-refundable.

Company Materials

All content on this Website — including text, graphics, logos, layout, and methodology descriptions — is the intellectual property of Semangat Group and is protected under applicable Malaysian intellectual property law. You may not reproduce, distribute, or create derivative works from Website content without prior written permission.

Deliverables

Upon full payment of applicable fees, Semangat Group assigns to the Client the rights necessary to use the Deliverables produced under the relevant engagement for the Client's own business purposes. Semangat Group retains the right to retain and use anonymised methodological frameworks, templates, and know-how developed in the course of engagements for the purpose of future client work. Specific intellectual property provisions may be further defined in the Engagement Agreement.

Client Materials

Any materials, data, or documents provided by the Client remain the property of the Client. The Company will not use Client materials for any purpose other than the provision of the agreed Services.

The Company treats all client information as confidential and will not disclose it to third parties except where required by law or with the Client's prior consent. Specific confidentiality obligations applicable to consulting engagements are typically included in the Engagement Agreement.

Similarly, Clients agree to treat as confidential any proprietary methodologies, tools, or frameworks shared by the Company in the course of an engagement, and not to reproduce or distribute these to third parties.

To the fullest extent permitted by applicable Malaysian law, the Company's total liability to any Client in connection with a consulting engagement shall not exceed the total fees paid by that Client under the relevant Engagement Agreement in the twelve months preceding the claim.

The Company shall not be liable for any indirect, consequential, incidental, or special damages arising from or in connection with the use of the Website, the provision of Services, or any commercial decisions made by the Client, even if advised of the possibility of such damages.

Nothing in these Terms excludes liability for fraud, personal injury caused by negligence, or any other liability that cannot be excluded under Malaysian law.

The Website and its content are provided "as is" without any warranty of any kind, express or implied. The Company does not warrant that the Website will be uninterrupted, error-free, or free from viruses or other harmful components.

Information published on the Website reflects the Company's general views on franchise development and does not constitute legal, financial, or tax advice. Clients are encouraged to obtain appropriate independent professional advice in connection with their franchise development activities, including legal advice on franchise documentation.

The Company's Franchise Feasibility Study and related advisory services reflect professional judgement based on available information. They are not audited financial assessments and should not be treated as such.

Semangat Group reserves the right to terminate or suspend access to the Website at any time and for any reason, including for maintenance, security, or breach of these Terms.

Either party may terminate a consulting engagement in accordance with the termination provisions set out in the Engagement Agreement. In the absence of specific provisions, either party may terminate with thirty (30) days' written notice. Fees for work completed or substantially in progress at the point of termination remain payable.

These Terms and Conditions are governed by and construed in accordance with the laws of Malaysia. Any disputes arising from or in connection with these Terms, the Website, or any consulting engagement shall be subject to the exclusive jurisdiction of the courts of Malaysia.

Where a dispute relates to an active consulting engagement, both parties agree to first attempt resolution through good-faith discussion before initiating formal proceedings.

Semangat Group may revise these Terms and Conditions from time to time. The "Last Updated" date at the top of this page indicates when the most recent revision was made. Continued use of the Website following any amendments constitutes acceptance of the revised Terms. For active consulting engagements, material changes to applicable terms will be communicated to the Client directly.

For queries relating to these Terms and Conditions, please contact us at: