Privacy Policy

Semangat Group ("we," "us," or "our") is committed to protecting the personal data of individuals who interact with our website and services. This Privacy Policy explains how we collect, use, store, and protect personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

This policy applies to data collected through our website at semangat.pro and through any direct communications with our team. By using our website or submitting a contact form, you acknowledge that you have read and understood this policy.

Data Controller: Semangat Group · No. 18, Jalan Setia Perdana AV U13/AV, Setia Alam, 40170 Shah Alam, Selangor, Malaysia · [email protected]

What Personal Data We Collect

We collect personal data only where necessary and relevant to the provision of our consulting services and website communications:

• Name and surname
• Email address
• Telephone number (if provided voluntarily)
• Message content submitted through our contact form
• Technical data including IP address, browser type, and pages visited (via analytics cookies, subject to consent)

How Data Is Collected

• Through the contact form on our website when you submit an enquiry
• Through direct email correspondence
• Via analytics tools (Google Analytics) when you browse our website, subject to cookie consent

Legal Basis for Processing

• Consent: Where you have submitted our contact form or consented to analytics cookies
• Legitimate interest: For responding to business enquiries and maintaining records of client communications
• Contractual necessity: Where processing is necessary to fulfil an engagement agreement

Data Retention

Enquiry data is retained for a period of twenty-four months from the date of submission. Client engagement records are retained for seven years from the conclusion of the engagement in accordance with Malaysian business record-keeping requirements. You may request deletion at any time, subject to legal retention obligations.

We use the personal data we collect for the following purposes:

• Responding to enquiries submitted through our contact form
• Providing the consulting services you have requested
• Maintaining records of client communications and engagements
• Improving the content and functionality of our website (via analytics data)
• Complying with legal and regulatory obligations

We do not use personal data for unsolicited direct marketing without your explicit consent. We do not sell, rent, or trade personal data with third parties for commercial purposes.

Third-Party Service Providers

We engage the following third-party services that may process your data in connection with website operations:

• Google Analytics: Website usage analytics — subject to your cookie preferences
• Web hosting providers: For the operation and maintenance of our website

All third-party service providers are required to handle personal data in accordance with applicable data protection law.

• Personal data is stored on secured servers with access limited to authorised personnel
• Data in transit is protected through HTTPS encryption
• Access to client records is restricted to the consulting team members responsible for that client's engagement
• We conduct periodic reviews of our data handling practices
• In the event of a data breach that poses a risk to your rights or interests, we will notify affected individuals without undue delay and report to the relevant supervisory authority as required under Malaysian law

Our website uses cookies to improve your browsing experience and to collect analytics data with your consent. Essential cookies are required for the website to function and cannot be disabled. Analytics and preference cookies are optional and will only be set if you consent via our cookie banner.

For full details of the cookies we use and how to manage your preferences, please refer to our Cookie Policy.

Under the Personal Data Protection Act 2010 (PDPA), you have the following rights with respect to your personal data:

• Right of access: To request a copy of the personal data we hold about you
• Right of correction: To request that inaccurate or incomplete data be corrected
• Right to limit processing: To request that we limit the way we use your data
• Right to withdraw consent: To withdraw consent to processing at any time, where consent is the legal basis
• Right to lodge a complaint: With the Personal Data Protection Commissioner of Malaysia if you believe your rights have been infringed

To exercise any of these rights, contact us at [email protected]. We will respond within thirty days.

Our website may contain links to external websites not operated by Semangat Group. We are not responsible for the privacy practices of those sites and encourage you to review their respective privacy policies before providing personal data.

Our services are directed at business owners and professionals and are not intended for individuals under the age of eighteen. We do not knowingly collect personal data from minors. If you believe a minor has submitted personal data through our website, please contact us at [email protected] so we can take appropriate action.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last Updated" date at the top of this page will reflect the date of any revision. Continued use of our website following the posting of a revised policy constitutes acceptance of the changes. We encourage you to review this page periodically.

All data-related queries, requests, and complaints should be directed to: